Frequently Asked Questions
Where are you located?
We operate online and partner with global fulfillment centers to deliver our products efficiently.
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 7–14 business days depending on your location.
Will I receive a tracking number?
Yes — once your order ships, you’ll receive a tracking link via email.
Why is my tracking not updating?
Tracking may take 2–5 days to update after shipment. This is normal during transit.
Can I cancel my order?
Orders can be canceled within 24 hours of placing them. After that, processing begins and cancellation may not be possible.
Do you ship internationally?
Yes, we ship worldwide.
Returns & Refunds
We want you to be satisfied with your purchase.
Eligibility for Returns/Replacement:
You may request a replacement or refund if:
- The item is damaged or defective
- You received the wrong item
- The product is significantly different from the description
Return Window:
Requests must be submitted within 7 days of delivery.
Conditions:
- Item must be unused and in original condition
- Photo proof is required for approval
Non-Returnable Items:
- Items ordered in the wrong size
- Personalized or made-to-order products
Refunds:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Important:
Please contact our support team before returning any item. Unauthorized returns may not be accepted.
📩 Support: [your email]
🚚 Shipping Information
We process all orders within 1–3 business days.
Once shipped, delivery typically takes:
- USA: 7–10 business days
- International: 7–14 business days
You will receive a update via email/SMS once your order is shipped.
Please note:
- Delivery timelines may vary during high-demand periods or due to unforeseen delays.
- We are not responsible for delays caused by courier partners.
💡 Tip: Order early to avoid any last-minute delays.
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