Widerrufsrecht

Refund & Return Policy

At EEZEE Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.

1. Countries Covered

This policy applies to orders shipped to all countries where EEZEE Shop offers delivery, including but not limited to:

  • United States

  • Canada

  • Australia

  • Germany

  • Netherlands

  • United Kingdom

  • New Zealand

  • Other supported international destinations

2. Return Window

You may request a return within 15 calendar days after receiving your order.

After 15 days, we are unable to accept returns unless required by applicable consumer protection laws.

3. Return Eligibility

Items must be:

  • Unused and unworn

  • In their original condition

  • Returned with original packaging where possible

  • Not damaged by misuse

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Final sale or clearance items

  • Hygiene-sensitive items (where applicable)

4. Damaged, Incorrect or Defective Items

If you receive:

  • a damaged item,

  • the wrong item,

  • or a defective product,

please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

We will provide a replacement, refund, or another appropriate solution at no additional cost.

5. Return Shipping Costs

If the return is due to:

  • damaged product,

  • defective product,

  • incorrect item shipped,

EEZEE Shop will cover the return shipping cost where applicable.

For returns due to:

  • change of mind,

  • incorrect size ordered,

  • customer preference,

  • accidental purchase,

the customer is responsible for return shipping costs unless local consumer laws require otherwise.

Original shipping charges are non-refundable unless the return is due to our error.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds are issued to the original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

7. Exchanges

We currently do not offer direct exchanges.

If you need a different size or product, please place a new order after your refund has been processed.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

9. International Orders

Customers are responsible for any customs duties, import taxes, or local government fees charged by their country unless otherwise stated.

These charges are not refundable by EEZEE Shop.

10. Contact Us

For all return and refund requests, please contact:

Email: support@eezeeshop.com

Please include your order number and a description of the issue to help us process your request quickly.